Support

Write to lumen@jpereira.me. We usually answer within two working days, in English or Portuguese.

Reporting a problem?

Tell us your device, the Lumen version (Settings › About) and the version of each server you use, and what you did right before the problem. A screenshot or a photo of the screen helps. Please don't send passwords or server addresses.

Connecting to your server

Use the address you use in a browser, for example http://192.168.1.10:8096 at home or https://jellyfin.example.com from outside. Lumen finds Jellyfin servers on your network on its own.
Lumen supports Jellyfin 10.8 and newer, Overseerr and Jellyseerr, and Radarr and Sonarr 3 and newer.
To use Lumen away from home, your server must be reachable from outside, for example through a reverse proxy or a VPN.
Plain http:// works on your home network. For servers outside it, use https://.

Setting up a TV

Open Lumen on Apple TV or Android TV and scan the code it shows with Lumen on your phone, on the same Wi-Fi. You can also sign in on the TV with Quick Connect or your server password.

Subscriptions and purchases

Restore purchases: on a new device, open the Lumen Pro screen and choose Restore purchases while signed in to the same App Store or Google Play account.
Cancel: on Apple devices, Settings › your name › Subscriptions (Apple's guide). On Android, Google Play › Payments & subscriptions › Subscriptions (Google's guide).
Change plan: Settings › Subscription › Change plan.
Refunds: request them from Apple (reportaproblem.apple.com) or Google Play, which handle payments.

Privacy and your data

See the Privacy Policy, including how to delete your data.